Overview
Transputec is a managed IT services provider based in London, offering IT infrastructure services on a fixed monthly basis for British businesses. The contractual model is built on quantified service level agreements (SLAs) aligned with clients' operational metrics, complemented by 24/7 support with contractually defined response and resolution times. The offering integrates incident management, automation, cybersecurity services and AI initiatives, with a predictable pricing structure that excludes surprise incident-based billing.
Services and expertise
Service desk and 24/7 support
Centralised incident management with continuous support availability. First-call resolution at 78% on average, response time under 30 seconds, customer satisfaction of 95.7% and NPS of 79. Team based in the United Kingdom operating under defined service level contracts.
Cybersecurity and threat management
Security operations centre (SOC) monitoring threat signals in real time, detecting lateral movement and abnormal access. ISO 27001 certification, phishing campaign management, patch deployment across IT infrastructure, with a 64% reduction in average response time compared to industry average.
Cloud infrastructure and cost optimisation
Multi-cloud management with a focus on reducing IT spending. Financial optimisation programmes (FinOps), zero-trust solution deployment, with 30% reductions in overall IT service costs compared to equivalent in-house infrastructure.
Automation and AI projects
Implementation of automation and AI solutions in production, AI-assisted ticket triage agents, deployment of business copilots. 47 AI solutions in operation, 12 new ones delivered this quarter.
Contract consolidation and vendor management
Consolidation of multiple IT contracts (SIEM, EDR, backup, MSP service providers, incident response) under a single master agreement, reducing supplier fragmentation and centralising accountability.
Methodology
Service commitments are structured by quarter and aligned with the client's key operational objectives (OKRs). Each contract includes contractually defined metrics (availability rate, response time, first-call resolution), regular business reviews and integrated risk coverage (incident guarantees). Billing remains predictable over 12 months on a fixed-fee model, with no additional incident-based charges.
Team and clients
Transputec has been operating since 2011 and has delivered over 1,000 projects. Based in London, the team brings together support, cybersecurity and AI consulting under a single structure. ISO 27001 and ISO 14001 certifications, Cyber Essentials Plus accreditation. Rating of 4.7/5 on Clutch. Customer satisfaction rate of 95.7%, system availability of 99.98% with no unplanned downtime over 12 months.
https://www.transputec.com
