Overview
NI Water is a water and sewerage services management organisation in Northern Ireland. The organisation provides a comprehensive range of services related to water supply, wastewater management and customer support. It makes available digital service access portals, problem reporting tools and information on service updates by geographical area. NI Water provides its services to both individuals and construction industry professionals. For more information, visit https://www.niwater.com.
Services and expertise
Management of hydraulic emergencies
NI Water handles reports of leaks, pipe bursts, water pressure problems and sewer blockages. Users can report these incidents via specific forms accessible online, enabling rapid handling of situations affecting the service.
Billing and payment services
The online payment platform allows customers to settle their invoices. Specialised services also cover requests for septic tank emptying and registration for social assistance services via the customer services register.
Services for developers
NI Water supports building and construction professionals in their projects. A dedicated team facilitates requests for new connections to water and sewerage networks, intervening upstream to prevent administrative delays.
Water quality and public information
The organisation manages reports relating to drinking water quality, particularly cases of turbidity. It also disseminates information on service updates by area and educational campaigns, such as the "Bag it and Bin it" initiative.
Self-service portal
A digital platform centralises access to online services, enabling users to check their account, report technical problems and complete administrative procedures without direct contact.
