Overview
Newstel Media Ltd provides outsourced customer support services, operating with a digital-first and multilingual approach. The agency offers 24/7 customer support in multiple languages, Business Process Outsourcing (BPO) services and specialised expertise in inbound and outbound interactions. Newstel focuses its offering on the e-commerce industry, combining technology and human resources to deliver effective customer relationship services.
Services and expertise
24/7 multilingual customer support
Newstel provides customer support available 24 hours a day, 7 days a week, in multiple languages. This service covers inbound and outbound interactions, tailored to the needs of businesses operating in international markets and e-commerce platforms.
Business Process Outsourcing (BPO)
The agency offers BPO services complementing its customer relationship offering. These services are built on training and quality assurance processes designed to optimise average handling time and agent autonomy in resolving customer requests.
Customer performance optimisation
Newstel helps increase customer value by transforming requests into cross-selling and upselling opportunities. The approach aims to improve conversion rates and order values whilst maintaining high quality standards.
Rapid adaptation capacity
Aware of e-commerce seasonal variations, the agency offers rapid scaling up and scaling down capacity according to clients' sales volumes, enabling operational flexibility adapted to peaks and troughs in activity.
Technology infrastructure
Newstel uses technology to support its globally distributed teams, optimising the customer service experience whilst reducing operating costs. This technology-driven approach facilitates integration with clients' systems.
Team and clients
Newstel works with a selection of clients operating notably in e-commerce and retail, including Urban Outfitters, OnBuy.com, Anthropologie, Bloom & Wild, NordicTrack and Coway. The agency has a globally distributed team, supported by rigorous training and quality assurance processes to ensure service consistency.
For more information, visit the official website: https://newstel.com
