Overview
Dataphiles develops PatientComms, a patient communication and engagement platform designed for healthcare facilities and clinical systems software vendors. The system integrates with existing practice management software (PMS) and electronic health records (EHR) to modernise the patient experience whilst reducing administrative burden. Deployed across more than 2,000 sites, the platform manages over 100 million appointments and has served 40 million patients. For more information, visit https://dataphiles.co.uk.
Services and expertise
Virtual waiting room and patient portal
PatientComms offers a digital waiting room and patient portal that modernise the experience for patients and healthcare professionals. The platform facilitates digital check-in and task completion before appointments, optimising patient flow and user satisfaction.
Personalised communication and engagement
The system enables personalised communication throughout the patient journey, increasing patient lifetime value and sustained engagement. Targeted notifications and digital tasks enhance the overall experience and continuity of care.
Flexible integration with existing systems
The integration architecture allows PatientComms to connect easily to PMS/EHR platforms and healthcare systems without operational disruption. Multiple integrations ensure compatibility with any hospital IT system.
Payment management and cash flow optimisation
The platform secures upfront revenue through advance payment, improves cash flow and provides a predictable revenue stream for healthcare facilities. Attendance rates approach 100% for new patients who have made a payment at booking.
Consulting and support services
A specialist team supports clients through platform implementation and optimisation. Support includes technical integration, patient engagement consulting and ongoing success assistance.
Methodology
Dataphiles adopts a flexible, non-disruptive integration approach designed to adapt to any existing clinical system. The consultant team is directly involved in deployment, ensuring implementation aligned with each client's specific patient engagement challenges.
Team and clients
The agency has a specialist team dedicated to partner success. PatientComms is deployed across more than 2,000 healthcare sites, serving 40 million patients and managing 100 million appointments. Clients report patient satisfaction scores of 4.8/5 and administrative time savings of up to 20 minutes per appointment.
