Overview
C3 is a telecommunications solutions provider with over 30 years' experience in telephony IT platforms and associated applications. The agency offers secure and scalable solutions for payments and engagement in contact centres. Its products encompass multi-channel, virtual and cloud contact centres, IVR systems, voice recognition and payment systems compliant with PCI DSS standards. C3 works with global clients using a technology-agnostic approach, enabling on-premise, cloud or hybrid deployments. For more information, visit https://www.c3.co.uk.
Services and expertise
Multi-channel contact centre solutions
C3 integrates voice, email, SMS, web chat and social media channels on a single platform. The Contact solution connects call agents regardless of their location via a virtual call centre, supporting helpdesks whilst maintaining continuous service quality for customers.
Call handling solutions
With over 25 years' experience in telephony, C3 offers solutions for all call handling needs, including call recording, online payment portals, audioconferencing and network conferencing.
Telephone and digital payments
C3 makes it easy to collect payments by telephone, web and mobile whilst complying with PCI DSS regulations. In 2023, its clients processed over 180 million pounds sterling in compliant secure telephone payments.
Fusion IVR scripting tool
This proprietary IVR scripting tool helps clients significantly reduce development timescales and launch new services faster than the competition. Over 50 nodes are available as standard to adapt to specific requirements.
Team and clients
C3 works with an international client portfolio including ITV, Vodafone, the Universities of Cambridge and Bristol, Nottingham City Council, Anglian Water, L'Oréal, Capita and Wren Kitchens. These clients trust C3 for its established reputation, technological flexibility and customer-focused approach.
